Case study
Crafter
A specialized Serbian retailer of tools, machines and equipment for professionals and home projects, with strong B2B relationships.
- Platform
- Magento 2
- Integrations
- Internal systems (products, orders, customers), loyalty
- Country
- Serbia

Challenge
Crafter ran on an in-house platform that no longer kept up with its growth. There were no advanced customer groups or pricing rules, no loyalty system and no simple connection to internal systems, and every new feature was hard to add.
What we did
- We moved the store from the in-house platform to Magento 2.
- We built a loyalty program: customers earn discounts based on their purchases and use them directly on the site.
- We introduced customer groups (retail, wholesale, VIP) with their own discounts, prices, product visibility and promotions.
- We built a theme following the brand identity, for all devices.
- We sped up the site through the frontend and server-side caching and simplified categories and access to technical product data.
Integrations
- Exchange of product, order and customer data with Crafter’s internal systems.
Result
One Magento 2 store for retail and wholesale customers, with loyalty and customer-specific prices that Crafter manages itself, and a foundation for new features and promotions.
Technologies
- Magento 2
- Custom theme
- Loyalty program
- Customer groups
- Internal systems
Need something similar?
Tell us what you sell and what needs to be connected. We get back to you within one business day.
Send an inquiryOther case studies
- TehnomanijaA move from a proprietary system to Magento 2: checkout built around the company’s rules, installment purchases through online credit and connections to the CRM and ERP.
- APS Aviation Parts ServiceA Magento 2 B2B store for selling aircraft parts worldwide, connected to the ERP, DHL and UPS.
- WatchA custom WooCommerce store connected to the M&I business software: 10,000 products, stock, promotions and discounts without manual entry.
- Zlatara AndrejevićA WooCommerce store for jewelry with many variations: a ring configurator, automatic product import and stock by store.